Shipping & Returns

Is there a minimum order value FOR FREE SHIPPING?

Yes. Our minimum online for Free Shipping has an order value of $50 or over.

Because our delicious sauces and dressings are packed in glass, every order requires careful handling and protective packaging. The minimum order helps us continue offering free delivery while ensuring your Ozganics favourites arrive safely.

How much does shipping cost?

We offer free standard shipping Australia-wide on all orders meeting our $50 minimum order value.

No codes, calculations or unexpected shipping costs at checkout—just more goodness delivered straight to your door. Under $50 is $12 flat charge.

Where does Ozganics deliver?

We deliver to residential and business addresses throughout Australia.

We don’t currently offer international delivery, but we’re always listening. If you would love to see Ozganics delivered overseas, please get in touch and let us know.

How quickly will my order be dispatched?

We generally dispatch orders within two business days after payment has been received.

During sales, public holidays or particularly busy periods, processing may take a little longer. We’ll always do our best to get your order packed and on its way as quickly as possible.

How long will delivery take?

Delivery times vary depending on your location and the delivery network servicing your area.

Once your order has been dispatched, you’ll receive an email containing your tracking details. Please allow additional time for regional and remote locations, public holidays and carrier delays.

Larger orders may be packed into more than one parcel. These parcels may occasionally arrive separately.

Can I track my order?

Absolutely. We’ll email your tracking information once your order has been dispatched.

Please check your junk or spam folder if you haven’t received your tracking email.

What happens if there is a delivery delay?

Once your order has been collected, its journey is managed by the relevant delivery provider. Occasionally, weather, peak periods or transport disruptions can cause unexpected delays.

Please check your tracking information first. If your parcel appears to be significantly delayed or hasn’t moved for several days, contact us at hello@ozganics.com.au and we’ll help investigate.

What happens if I’m not home?

Where permitted, the delivery provider may leave your parcel in a safe location. If this isn’t possible, they may take it to a nearby collection point and provide instructions for collection.

Please follow the information shown in your tracking updates and collect the parcel within the carrier’s nominated timeframe.

What if I enter the wrong delivery address?

Please double-check your delivery details before completing your order.

If you notice an error, contact us as soon as possible at hello@ozganics.com.au. If your order hasn’t been dispatched, we’ll do our best to correct it. Once an order has left our warehouse, we may be unable to redirect it or resend it at our expense.

Returns, Refunds & Order Problems

What if my order arrives damaged, leaking or incorrect?

We carefully pack every order, but occasionally glass can be damaged in transit or a packing error can occur.

Please email hello@ozganics.com.au as soon as possible and include:

• 
  Your name and order number
  
• 
  A description of the problem
  
• 
  Clear photographs of the affected product and packaging
  

Our team will review the issue and arrange an appropriate solution, which may include a replacement or refund.

Please don’t dispose of the product or packaging until we have reviewed your claim, unless it would be unsafe to retain it.

What if an item is missing?

Please check all packaging carefully, particularly if your order has arrived in multiple cartons.

If something is still missing, email hello@ozganics.com.au with your order number and the name of the missing item. We’ll investigate and make it right.

What happens if something I ordered is unavailable?

Occasionally an item may become unavailable after an order has been placed.

If this happens, we’ll contact you and offer an appropriate alternative, store credit or a refund for the unavailable item. If we need to cancel the entire order, a full refund will be issued to your original payment method.

Can I return food products if I change my mind?

Due to food-safety requirements, we’re unable to accept returns or offer refunds or exchanges simply because you have changed your mind.

This does not affect your rights under the Australian Consumer Law when a product is faulty, damaged, unsafe, incorrectly supplied or significantly different from its description. Australian businesses cannot exclude those consumer-guarantee rights. ACCC guidance

How are approved refunds processed?

Approved refunds will generally be returned to the original payment method.

Your bank or payment provider may require additional processing time before the funds appear in your account.

Still need some help?

We want every Ozganics order to arrive safely and be enjoyed.

Email us at hello@ozganics.com.au, including your order number where applicable, and our team will be happy to help.